Employment Opportunities

Director of Family Services

Job Summary

The Director of Family Services leads Interfaith Family Services’ residential and non-residential programs, serving approximately 200 families annually, including 50 residential and 150 Remain at Home families. The Director oversees a team of 4 staff members, which includes an anticipated additional Success Coach.

This position is responsible for overall program performance, staff accountability, quality of services, and client outcomes. The Director is ultimately accountable for ensuring that more than 80% of participating families achieve key success metrics, including full-time employment, permanent housing, increased savings and financial stability, and successful completion of their Family Empowerment Plan.

The ideal candidate is a strong, hands-on leader who can balance compassion with accountability while ensuring families successfully achieve their goals, overcome barriers, and obtain and maintain long-term stability and self-sufficiency.

Job Responsibilities

• Manage a personal caseload of up to 22 clients, providing coaching, guidance, referrals, and accountability to support successful program completion and long-term self-sufficiency.
• Supervise, coach, and support Success Coach and Career Coach, ensuring client goals, documentation requirements, and established program outcomes are consistently achieved.
• Monitor client progress and program performance, proactively identifying and addressing clients or program areas that are falling behind expectations.
• Complete and/or oversee weekly program reporting, ensuring information is accurate, timely, and reflects current program performance.
• Ensure accurate and timely Salesforce data entry and data management, including client records, outcomes, case notes, and required documentation.
• Manage and coordinate volunteer financial coaches, including assignments, communication, and ongoing support.
• Prepare and distribute monthly Adopt-A-Family reports to sponsors, providing appropriate updates on participating families and program progress.
• Assist with funder and community partner site visits, presentations, and program updates as needed.
• Ensure ongoing program compliance with program requirements, documentation standards, grant requirements, organizational policies, and established procedures.
• Work closely with the Chief Operating Officer to review outcomes, address performance gaps, and implement improvements that strengthen family success and long-term self-sufficiency.

Qualifications

• Bachelor’s or Master’s degree required.
• Minimum of five years of social services, case management, or related experience.
• Previous staff supervision and program management experience.
• Strong leadership, coaching, communication, and organizational skills.
• Ability to work effectively in a fast-paced, results-driven environment.
• Flexible schedule with occasional evenings and Saturdays required.
• Demonstrate a high degree of initiative, professionalism, integrity, and commitment to service.
• Foster a positive, accountable, results-oriented team culture.

Salary Range: $55K-$65K
Hours:  Monday – Thursday 

To apply, send resumes with cover letter, indicating salary range, to hr@interfaithdallas.org. 

Success Coach/Case Manager

Job Summary:

We are seeking a compassionate, organized, and results-driven Success Coach/Case Manager to join our Family Services team. This position works directly with families participating in our non-residential programs, providing individualized coaching, case management, referrals, and ongoing support. The Success Coach helps families identify their strengths, establish meaningful goals, overcome barriers, and develop the skills and resources necessary to move toward greater stability and self-sufficiency.

Key Responsibilities

• Interview and assess prospective program participants.
• Build positive, professional relationships with assigned families.
• Help families establish short- and long-term goals and develop individualized service plans.
• Coach families through established program tracks, requirements, and benchmarks.
• Monitor client progress and provide accountability and encouragement.
• Maintain accurate and timely case notes, client records, assessments, and program documentation.
• Connect families with community resources and make appropriate referrals for services.
• Serve as the primary point of contact and advocate for assigned families.
• Facilitate and monitor relationships between families and volunteer mentors, when applicable.
• Track client progress and outcomes to support program goals and reporting requirements.
• Maintain appropriate professional boundaries and strict client confidentiality.
• Perform other duties as assigned.

Required Qualifications:

• Bachelor’s degree in Social Work, Human Services, Psychology, Counseling, Sociology, or a related field.
• At least two years of case management, social services, coaching, or related experience.
• Strong verbal and written communication skills.
• Excellent listening, interpersonal, and relationship-building skills.
• Ability to demonstrate empathy while maintaining strong professional boundaries.
• Strong organizational and time-management skills.
• Ability to work in a fast-paced, outcome-driven environment.
• Strong documentation and case-note writing skills.
• Proficiency in Microsoft Office, particularly Word, Outlook, and Excel.
• Experience working with diverse individuals and families.
• Ability to maintain confidentiality and appropriately handle sensitive client information.

Salary Range: $50,000 depending on experience

To apply, send resumes with cover letter, indicating salary range, to hr@interfaithdallas.org. 

Part-Time Teacher                                                         

Job Summary:

Children’s Teacher provides guidance and instruction to middle & high school-aged children in a therapeutic and traditional academic learning environment in the afterschool, evening, and all-day summer programs. Teachers also administer educational and social assessments. Develop and implement behavior and management tools for the program. Individual will be responsible for administering their children’s educational and social assessments.

Collaborate with staff through sharing of ideas and solutions in order to develop and implement classroom behavior and management tools for the program.

Reports To: Children’s Director

Summary of Essential Job Functions:

• Oversee all instructional aspects of the classroom as the teacher for one of our age groups.
• Prepare daily instructional plans and secure resources for daily classroom functions.
• Practice firm behavioral management techniques.
• Other duties as assigned.

Special Considerations:

• Be willing to work some Saturdays when special events are scheduled.
• Be available late afternoons and evenings for regularly scheduled hours.

Minimum Requirements:

• Teacher Certification and/or two or more years of teaching experience – Special Education credential (preferred or related credentials) including ADD, ADHD, ODD
• Previous experience with at-risk children (preferred)
• Emphasis in art very helpful
• Experience with academic IEP evaluations
• Possess excellent interpersonal and communication skills
• Physically fit and able to lift 50+ lbs
• Must supervise and/or participate in outdoor activities with children, including swimming, camps, games, etc.
• Ability to work with parents, volunteers, and children in and out of the classroom setting
• Valid driver’s license.

To apply, send resumes with cover letter, indicating salary range, to crichie@interfaithdallas.org.